Welcome to Musa Fabrics! We are dedicated to providing you with high-quality products and excellent customer service. Before using our services, please take a moment to review our Terms of Services.
By accessing or using our website, you agree to comply with and be bound by these Terms of Services. If you do not agree with any part of these terms, please do not use our services.
1. Intellectual Property
All content on this website, including images, logos, designs, and text, are the intellectual property of Musa Fabrics. You may not use, reproduce, or distribute any of our content without prior written permission.
2. Product Information
We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee that all product descriptions, images, and specifications are error-free. If you have any questions or concerns about a product, please contact us for clarification.
3. Pricing and Payment
All prices listed on our website are in [INSERT CURRENCY] and are subject to change without notice. We accept various payment methods, including [INSERT PAYMENT METHODS]. By making a purchase, you agree to pay the full amount indicated at the time of checkout.
4. Shipping and Delivery
We offer shipping services to [INSERT LOCATIONS]. Please note that shipping times may vary depending on your location and the availability of the product. We are not responsible for any delays or damages that may occur during the shipping process.
5. Returns and Refunds
We have a 30-day return policy for eligible items. To request a return, please contact us within 30 days of receiving your item. Please refer to our Refund Policy for more information.
6. Privacy
We take your privacy seriously and will only use your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
7. Limitation of Liability
In no event shall Musa Fabrics be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services or the products purchased from us.
8. Governing Law
These Terms of Services shall be governed by and construed in accordance with the laws of [INSERT JURISDICTION]. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [INSERT JURISDICTION].
9. Contact Us
If you have any questions or concerns about these Terms of Services, please contact us at:
Trade name: Mosa Fabrics
Phone number: 03332197021
Email: mnomanahmed1542@gmail.com
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mnomanahmed1542@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mnomanahmed1542@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mnomanahmed1542@gmail.com.