At Musa Fabrics, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, a return or refund may be necessary. This Return and Refund Policy outlines the guidelines and procedures for returning or refunding an item purchased from our store.
Returns:
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return.
To initiate a return, please contact our customer service team at mnomanahmed1542@gmail.com. They will provide you with a return shipping label and instructions on how to return the item. Please ensure that you include the receipt or proof of purchase with your return.
Refunds:
Once we receive your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges:
If you would like to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to call us at 03332197021. Our customer service team is available to assist you and provide further guidance.